Blossom Music Center
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$199 Parking Pass un-usable
Was not able to use the $199 Parking Pass I purchased. Both the venue and Ticketmaster would not refund after the fact. The venue itself is ok. The parking was a mess, and I'm out almost $200 after purchasing an un-usable Parking Pass. I read numerous negative reviews from other visitors describing problems with Blossom’s parking system. I wish I was warned what would happen if there were issues with Parking Passes. 1. The pass may not arrive via snail mail nor become usable on time as the barcode may not be activated when you need it. Yet neither Blossom nor Ticketmaster are willing to guarantee that the product will work or that the customer will receive a refund if it does not. Making a product non-refundable when the product or service itself fails is unethical. 2. There is inadequate communication about what customers are supposed to do when a Parking Pass is unusable while they are physically in the parking lot trying to park. Staff should be trained and prepared to explain exactly how the problem can be resolved, including how and where a refund can be requested immediately. No one gave me that information. 3. After the purchase and the event, customer service disappears. When the product being sold fails to work as advertised, keeping the customer’s money instead of correcting the problem or issuing a refund is unacceptable. A Parking Pass is not an abstract purchase. It is a product being sold for a very specific purpose at a very specific time. If the customer cannot use it because the pass was not properly delivered, activated, or supported, then the service was not provided. Blossom Music Center and Ticketmaster should take responsibility for improving the parking-pass system, training staff to handle failures when they happen, communicating clearly with customers, and refunding customers when the product they purchased does not work. Shame on Blossom and Ticketmaster for putting the burden of their system failures on the customer - and then keeping the customer’s money.