JJ

Jul 31, 2025

I received an unexpected email…

I received an unexpected email referencing an inactive case number and demanding urgent documents by the next day—with no prior contact. The login number provided didn’t work, and the attached documents were incomplete and unclear. The tone was abrupt and even suggested that failure to respond could negatively impact my housing application. With no previous communication and no working login details, the entire process felt disorganized and unnecessarily stressful. Very poor first impression.