Animal Printed
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Rubbish customer service
After ordering and eagerly awaiting my draft email to confirm I like the pic, I realised a few days later i had ordered a poster instead of canvas. I sent an email asking if this could be changed and I would pay the difference. 2 days later I receive an email saying the poster is printed and out for post. On questioning about the draft which I didn't receive, I was told I had been sent the email 2 days after ordering and got sent a screen shot. The email I received was in a foreign language, I believe German, of which I don't speak or know. The title to the email had no reference to animal printed or my order number, as I assume numbers are universal, so I thought this was junk or a scam and promptly deleted it. I replied stating it was foreign and, for this reason believe I had not been sent a draft and therefore had not agreed to the pic so it should be changed. The reply I got back was astonishing... I was told that technology like translators are available now and I should of opened the potentially dangerous email and translated it to find out it was from them.... what a ludicrous and stupid thing to recommend or have to do to get a reply from them. Strangely all other correspondences have been in perfect English and titled from animal printed. I am bitterly upset with this customer support as this was a special picture of our now deceased puppy and feel this could of been handled better by themselves, seeing they had wrongly sent the draft in a different language. If this was originally in English, as you would expect, then I would of replied stating to change it to canvas. I sent an email asking for managing directors email to formally complain and ask for my money back but haven't heard from them for over the 48hrs they claim to reply by. Very upset and not wanting to hang this up on our wall when it arrives and un fortunately the story behind it takes away the subject matter of the pic.