Halfords Retail
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Colour matching service is not accurate
I purchased some spray paint using Halfords matching service offering me a coded product S2-020 for a test area. The match was ok, so I went online again put in my registration number of my car and the recommended paint code was offered which I bought. The paint was applied and upon drying had a brownish tinge. I checked both lots of paint and noticed they recommended a different code on their website. They have since reversed this again highlighting that this was their error. I contacted Halfords, they agreed that they had changed this incorrectly and raised a complaint. I was offered £5 gift card, which I did not accept as they just did not accept that I had a car panel in the wrong colour. I contacted them again in writing with a follow up complaint- they responded with a comment saying the complaint had been closed- appalling