Sears Home Services
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Don't bother with the home warranty…
Don't bother with the home warranty service. Sears is not what it use to be and they don't stand behind products or this expensive warranty. You are better off to save the monthly fee and buy a new appliance if yours breaks or buy from somewhere else that has better customer service. My appointment to fix my washing machine has been rescheduled over 5 times now, no call and now show for most of those after taking the full day off of work waiting for them. Now they say the part is no longer available but instead of replacing the washer, they are ordering refurbished parts to try to fix it so I am waiting another 3 days in hopes that it shows up after already waiting for over a month and then crossing my fingers that a used part will work. You can't reach a human, everything is AI prompted. You have to act like you want to buy a new warranty to actually reach someone to talk to but even escalating it to the supervisor level doesn't help when talking with a human as they are still reading from a script and not helpful. I want Sears of the old days back.