Mahira

Aug 13, 2025

I accidentally purchased the wrong…

I accidentally purchased the wrong prepay plan and called customer service for help. After waiting a long time in line to speak with an advisor, I was connected to a representative, but the call quality was poor and his English was difficult to understand. Instead of resolving my issue, he hung up on me. I explained that I did not want the current plan and had called the same day it was renewed automatically. However, he kept telling me I could only change it when the current plan expires, and focused instead on explaining how to turn off auto-renewal. Then, he hung up, ignoring my concerns.