Trustadvisor
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Incompetency paired with dishonesty, rude behavior, absolute lack of any skills including soft ones
In the last 10 days of every month, the connection disconnects. Every month, I register complaints and every time, the Agent simply tells me there's a 24 hour resolution time. NayaPay's link status check shows "Fiber Disconnected" and your team comes up, looks at the modem (doesn't connect to it to view the admin page or anything) and says there's nothing wrong from this end. It takes between 6 and 56 hours for the issue to resolve and I never get a proper RCA on what happened. It's a recurring issue. This issue is currently on going and Muhammad Juman on the helpline was completely rude with me and essentially told me he's the one who can resolve my issue and It'll be fixed whenever his team wants to but he wouldn't be helping me. He's incompetent, didn't know what the issue was, and simply read from the ticket and said there are no updates after the ticket was logged and he doesn't care. In March when this happened, Zahid who introduced himself as the supervisor promised me that I would be compensated in the bill for the duration of the incident if it exceeded 24 hours. The incident lasted over 50 hours, but when I got the bill, I was still charged at the full cost. I reached out to billing via their email and they told me they wouldn't do any compensation at all and Zahid had no right to promise any such thing. There's just a massive lack of training and in case of Muhammad Juman - a lack of basic etiquettes and respect as well. None of the teams are connected or in contact and information doesn't flow at all. I've been promised a callback as well several times by these agents, and I don't receive any. All the people I've talked to on StormFiber: Zuhaib, Zahid, Mohsin, Zohaib, Arham, Nasrullah, Faiz, Rashid, Fahad, Hasnain, Zubair, Faisal, Haider Not to mention the sales agents who I talked to initially were the biggest liars of them all.