Sears Home Services
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Terrible Service Terrible AI bots
On 8/22/25, I waited for an entire day for a refrigerator repair. I was given a window of 8 am to 5 pm. At 3:30, I called to find out the status of my technician and was informed by a AI bot that a technician was not available and the next earliest appt was 9/5/25. Keep in mind that they wasted my entire day and never contacted me. Then gave me an appointment 2 weeks away for a broken refrigerator. Unacceptable!! If I could give a zero rating I would. I ended up having to pay out of pocket.