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This is the 3rd year I have been to…
This is the 3rd year I have been to this hotel with my family to H10 Tindya Costa Calma. We decided to go privileged to experience fine dining at their new A La Cart Restaurant, as the food is normally good. Please save your money and do not go privileged for the fine dining experience. It is only privileged for the other faculty's it has to offer. The food is not fit for a pig. I am a food critic from the UK. We had our first meal on the 20th of July, 2023, and we both ordered steak when our meal was served to us both. I did not recognise the steak and smelt cheap fat. I sent my meal back after cutting one piece of the meat. I ordered a simple mushroom risotto, which was tastless, I only had a few mouthful. The next night, I had been given the same menu. I had the manager if he had made a mistake, according to the serving staff it is always the same menu. I had ordered duck, which was so dry and hard, no vegetables offered again, only greasy potatoes, you are not offered a dish of fresh vegetables with your meals, which is standard practice. The next morning, he put in a complaint to the duty manager. I said the food is ( CRAPP I RATE YOU 0000) I had given her a list, which was wrong with the A La Cart Restaurant, bearing in mind they have been going 8 months as a privileged restaurant. We are forced to go out and have some decent food to eat. We tried room service twice and ordered a pizza for our meal. The first one was so dry and hard, and the second time, the pizza was the same very dry again with extra pineapple on top. We have tried the main eating hall once at lunch the food is slops, you have to hunt for any decent food, the desserts are always good. Had room service for breakfast ordered 4 croissants 3 turned up, one fresh fruit salad for 2 people, tea turned up without milk, took 25 minutes for milk to turn up, which arrived in a teapot, hot milk for my tea absolute joke. I can say the serving staff are lovely, the staff at the front desk very helpful, the cleaning ladies are lovely. We have been hear a while people are complaining about the Privileged A La Cart food and the one and only food hall for everyone, Privileged people are using the main food hall, Route66 the food is also dry and greasy open 5 days a week. The amount of people coming from Privileged going to the main food hall as there is no variety of food or any daily dish of vegetables offered with your meals, also the A La Cart menu does not change, it is limited. Most people are forced to go out in the evening's like we do, and get a cab to the nearset selection of restaurants to eat decent food is so appalling. The privileged seating area does not have enough sunbeds or umbrellas. You have to hunt for a sunbed with an umbrella. The same applies to all exclusive, not enough umbrellas to go around the swimming pools. On the privileged sunbed area, they run out of water and fruit juice and cava. You have to que and ask for someone to replenish these amenities. We are not given daily beach towels. Our hoilday has been ruined. I can not believe that in one year, the food standard has dropped so dramatically that it is appalling. PLEASE DO NOT PAY FOR PRIVILEGED. YOU ARE JUST PAYING FOR THE BLACK ARM BAND ON YOUR WRIST. ROOM 409 Diane Brady.