BioWare Store
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6 Months Later, No Item Received, No Refund
This company has terrible customer service. I placed an order and never received any shipping notification or update. I contacted the customer service and was told there was a shipping delay and it would cause a 2 week delay. I waited and still received no update or communication. I inquired about my order multiple times and was always told the same thing. Finally, after 4 months of waiting and emailing I was finally told that the item I ordered could not be sent to me. I have now been waiting for over a month for my refund to be sent to me. Again, this company is not contacting me with any updates, I always have to initiate the contact and I always receive the same "it is being processed" response. Clearly, they have no intention of providing the refund and are just hoping that I will eventually give up and stop contacting them. I do not recommend this site at all.