Available Car
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Customer experience in buying a vehicle
Not bought from a car supermarket before so didn’t know what to expect. I could not fault the experience, from the reception through to collection was an easy and pleasant experience. Having been to see the vehicle I later decided to book a on line test drive and pay the reserve fee to hold the car. Had emails and telephone call to confirm dates / time and on the day was greeted by the team member who facilitated the test drive and explained vehicle controls/features and after market options that could be included. Having decided to purchase was then passed to another team member who talked through vehicle history, purchase options and what work would be completed on the vehicle before collection. Collection day I was greeted by the handover team member who presented the vehicle with the work completed and for a final customer inspection after which we completed paperwork. Cannot fault the process or team members I dealt with and would happily purchase from them again. Many thanks to the ‘Grey’ team.