Jane

Jul 18, 2025

Completely ignored in store

This morning I visited Halfords Rustington store to buy a child car seat for my 3 year old grandchild. I was told that no-one was available to help for at least 30 minutes, so I agreed to go and do some other shopping and come back later. I returned to the store about an hour later and asked again for help with child seats. A sales assistant, who said he wasn't trained in child seat sales, contacted a colleague and asked him to help. I was told to wait a minute, but the trained colleague never came to help me. I asked again and explained that I had already visited the store earlier and been told to come back later. Again, I was told that the trained person would be with me in a couple of minute. Other people came into the store after me, wanting things like replacement brake light bulbs ad rubber seals and they were seen by this person immediately, while I and my 3 year old grandchild stood waiting, being ignored in this hot weather and having already been sent away once. It became obvious that no-one was going to help me, my little granddaughter and I were tired and thirsty after being out all morning in this heat and having so much of our time wasted in Halfords, so I gave up and left the store. I still have do not have the child car seat I wanted to buy. In addition, there is a sign on the wall in the store which states "free fitting on all child seats", but I was told they would not fit the seat for me. I was polite at all times and I do not understand why I was treated so shabbily. Halfords has lost my custom permanently. They have nothing in stock that I cannot buy elsewhere, so I will never shop there again. I just want to let as many people as possible know what a dreadful business Halfords is. I wish I could give them less than 1 star.