H10 Hotels
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Do not stay here
Do not stay here. It is expensive and promises a five star experience. What you get is horrific service (ask for water, get glared down!), a dirty room with stained cushions, uncomfortable beds, room service that never shows up. The plumbing broke during our stay AND THE TOILETS WOULD NOT FLUSH IN THE ENTIRE RESORT. This persisted at least 24 hours. When we left, they were bucketing water out of fountains. We were being told “oh yeah it is fixed the pipes need to dry!” Im sorry…what? No robes, the minibar sucked (what do they have against providing water?) not enough towels or places to drop towels. They run out of everything. The covid testing did not seem legit. There was no marking your test vial with any identifying information. Stay elsewhere. PLEASE STAY ELSEWHERE.