Hulala Home Inc
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I ordered the Ludwig Ergonomic Office…
EDIT 9/16/24 The company did come through with quickly sending a replacement which for the most part went together much better than the first although I did still have to muscle a few of the screws as the pre drilled holes were again not fully lined up. At the end of the day they sent a much better replacement, customer service was very responsive throughout the process, and the product is sufficient for my needs. Due to this I am upping the rating to 4 stars but cannot give 5 due to the initial product being defective I ordered the Ludwig Ergonomic Office Chair with Lumbar Support - the chair looks like it should look just like the picture but unfortunately I have had nothing but problems since I ordered this chair. Initially, there were delays with the shipping (they did refund 10% due to this) and now that it has arrived it cannot be put together. About half of the pre drilled screw holes don’t line up and/or the screws will not go in all the way. Between my husband and I we spent over an hour trying to force the screws in - I did contact customer service who told me I had to send pictures which I had already done however have not had a response. So far my experience has been terrible and I will be disputing this via my credit card. I am hoping my posting this review that it will prompt follow up from HULALA and if they make this right then I will amend the review. If I could, I would upload the photos I took as well for others to see however there is no option for that.