Klass Wagen Portugal
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Avoid this rental company at all costs
This company is a scam which will use all possible excuses to inflate your prepaid car rental, either by aggressively pressurizing you into taking out their additional insurance at a cost of €250. They guy kept saying to us... why take the risk !!! We had to say NO at least 5 times !!! as we showed him our own policy which we had taken out to cover the excess prior to our trip. When you do not take theirt insurance policy out they will find scratches that were already on the car but not on the damage form that they send you by email. Our experience on the day we dropped back the car was that there were 5 other groups/couples being charged the same as ourselves €350 each !!! too much of a coincidence that all of us were being charged for ficticious marks and damage that they say we caused to the car. Honestly the mark was not even the size of the top of a matchstick!! you genuinely would need a magnifying glass to see it. I actually laughed at him when he pointed it out. There were 2 very irate couples that were refusing to pay and honestly you could not blame them, one of the couples had an orange car which was full of dents and scrathes from previous rentals, which by the way they never get fixed. But they were trying to make them pay for a mark underneath the front of the car, yes underneath the car !!! almost like a bumper rubbed off the pavement !!! It was beyond shocking. .... All 5 of us had to pay the ficticious damage fees, everyone has angry but we were getting no where with the company. Eventually we had to leave to get to the airport. We subsequently received an email a few days later, stating that they had reviewed our case and we would get €70 of our €350 back!!! I do not believe for 1 minute that people give this company 5 star ratings. Please avoid if you can, dont be fooled by the cheap online prices offered is my advice.