H10 Hotels
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1 star
1 star - Please read if you care for your credit history and money. I worked in the travel industry and often travel a few times a year. My fiancé and I upgraded to the “privilege” rooms paying $420USD. Allow me to list the issues 1) The room was not fully stocked and we had to have room service come again to stock the bar 2) Hairdryer did not work 3) The Jaccuzi in the bathtub was leaking and we had Maintenance fix it the next day (I have videos) 4) Upgrading gives you a wine bottle. We didn’t get this until the next day AND no wine glasses 5) Room was dirty and not cleaned properly all the days and basics missing like tissues and etc What was the point of paying this much for an upgrade? The butler didn’t even schedule my ride back from the room to the lobby for check out time although she promised to. Here is when it gets worse!!! KEEP reading please They gave us a sales presentation to become a member with them. 10,000USD. I asked them not to a hard inquiry on my credit and they did. They lied and not no one from the company is responding to me. I emailed them to cancel my agreement and everyone is bouncing me back and forth. The director of sales Roger and the sales representative Ray are scammers. They are not willing to resolve any issue with doing a hard check on my credit or compensation. I want both Roger and Ray to fix my credit with the company and provide compensation for this horrible experience. I will write my experience and reviews everywhere until my issues are resolved.