A/*

Jul 13, 2025

Absolutely diabolical

Absolutely diabolical Ordered a bike for collection along with a personalised sticker for my childs birthday. Was told it was ready to collect. So went to store and was told the bike was ready but the sticker was not.. I would receive a message when It was ready to collect from store. 11 days later I receive the following text message.. Hi Alisha - it looks like we still have your order. We'll hold it for a few more days. Need to extend? Do it here (with link inserted) I never once received a message to say it had arrived in store. And even the man that sorted the bike for collection was shocked the sticker was not ready at that time, and that I had not been told otherwise! Now I don't drive and I live miles away from store.. so it would cost me more now to go and collect a £5 personalised sticker! I have never had problem with home delivery.. but I will never again order anything from yourselves for collection.. I'm now left without the sticker for my childs bike.. absolutely diabolical service!! And there is no email provided to be able to email a complaint ect either! Extremely disappointed with my recent experience