Lyca Mobile USA
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Terrible customer service/communication
Truly, a terrible experience. I tried to buy two sim cards, one for each of my parents. The website had a problem, and told me the payment didn't go through. I therefore bought a second set of sim cards. This worked, but then I was charged for BOTH sets. When I went to use one set, they didn't work. This meant I ended up having to buy a THIRD set of two sim cards, as it was a necessity for my parents who were visiting short term from the UK and I didn't have time to research other companies. After reading the fine print of the third sim cards, I confirmed that it was a 30 day, short term contract. These worked ok and did the job. However, I was then charged AGAIN at the end of the 30 day period for renewal, which was supposed to cancel automatically. All this said, it would have been ok if I could have spoken to someone about this to get a refund. However, their customer service is TERRIBLE. I spent hours on hold 'waiting for an agent', while on their website trying to use their chat to speak with an agent. Each time I connected to an agent, it disconnected me immediately. This happened more than 4 times. Absolutely ridiculous, one of the worst customer service experiences I have had.