Klass Wagen Portugal
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Klass Wagen Lisbon - This is not a car rental company — it’s a scam targeting travelers
Lisbon Airport - Klass Wagen Portugal SCAM Avoid this place like your trip depends on it — because it does. Klass Wagen Lisbon is not a legitimate car rental company. It’s a predatory scam operation targeting international travelers who may be tired, unfamiliar with local laws, or simply trying to pick up the car they prepaid for. I booked my rental through a partner site, with all insurances clearly included (Collision Damage Waiver, Theft, Third Party). I also hold a premium credit card with full rental coverage. Despite this, the agent at the Lisbon office refused to release the car unless I paid an additional fee — which I was told was a deposit. It turned out to be an unauthorized insurance charge, three times more expensive than the actual rental. I never agreed to it, and their tactics were aggressive, confusing, and borderline extortion. They spoke limited English, dismissed my valid insurance coverage, and pressured me to sign documents under false pretenses. And the car? A total disaster: • Over 100,000 miles • Brakes grinding like metal on metal • Dirty interior, damaged exterior • Unsafe and clearly neglected This company should not be allowed to operate. I’m currently filing a dispute with my bank, reporting them to consumer protection agencies, and raising this with the platforms (CarTrawler, TAP Air Portugal) that still list them as a “trusted” provider. Shame on anyone who continues to do business with Klass Wagen. If you’re reading this — do not make the same mistake. There are real rental companies in Portugal. This isn’t one of them.
