Hulala Home Inc
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Inconvenient customer service
I ordered a chair from this company but tried to cancel the order just a few hours after due to finding the same product elsewhere for better conditions. I tried emailing hello at hulalahome.com but got an automatic reply from Zendesk with no information and no replies to my question. I then called their customer support number +1 (833) 324-2464 and was unable to speak with anyone in California. The agent on the call said she was unable to help me in any way because the Fedex label had already been created. I told her that I placed this order at midnight and was then 7am in California, so I knew the package had not yet been picked up. Fedex tracking confirmed this. She said even still, they could not help or cancel the order. I finally heard back from an agent via email. She also told me the package could not be canceled, even though it hadn't been shipped yet. After much back and forth over several days, Hulala Home was able to offer a small partial refund to price match with the other price, and extend the same refund conditions. The chair was finally shipped and had a slight delay in shipping but not much. The chair came in perfect condition and is very nice. I will probably keep it. Overall, the product is great, and eventually via email I was able to get my request somewhat resolved. It would have been much less hassle however if it were possible to speak with anyone in California to get the initial order canceled in the first place.