Halfords Retail
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Big Thanks to the Newport (IOW) Halfords Team
I just wanted to drop a quick note to say a big thank you to the team at your Newport, Isle of Wight branch — in particular, Jack (and I’m afraid I didn’t catch his colleague’s name). I came in recently thinking I needed a new car battery, as my car had been struggling to start. The team ran a battery test for me and said I didn’t need a new one — it just needed a proper charge, especially given I do a lot of short journeys around the Isle of Wight. To be honest, I didn’t fully take it in at the time. The next day, after needing a jump-start, I came back intending to buy an emergency battery starter pack. But again, the team calmly explained that all I really needed was to give my battery an overnight trickle charge. They were right. I charged it overnight — the battery was low — and now the car is starting perfectly again. That kind of honest, helpful service is absolutely invaluable. They could have easily sold me a battery or a starter pack I didn’t really need — but instead, they gave good advice, twice, and it worked. Because of that, I’ll be coming back to Halfords much more often. It’s made me trust the brand even more. Also, credit to the whole Newport team — they’re friendly, calm, and clearly know what they’re doing. Just thought I’d put that in writing. All the best, Ed Myatt