Reiss
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From the prices you'd think you are…
From the prices you'd think you are dealing with a respectable company, but soon enough you will realize that the service level is more like SHEIN. Starting with the return; you need to print your own form, no sticker in the box. Indicating the return is also, I presume, intentionally a hassle. Then, after having it mailed back to them, I see it in the post app that they received and signed for the package. I waited a week and still no refund! Then I write to Customer Service and the form asks for order tracking number, but also for item nr and even size???!!! You have it in your system, from the return order I initiated! So many hoops to make your customer jump through. And then, the page takes you to the FAQ and in very, and I mean very miniature letters, you see that your query isn't sent yet, you still need to confirm that you read it and it didn't answer your question to send it.... I wonder how long til I see my money back. But never again. EDIT: I did e-mail them, and NO, I am not being helped. They keep telling me to wait 28 days, and that is FROM the date that according to the track and trace they recieved the package at the NL depot. I've no track and trace from here on, they signed that they recieved it, but they still tell me to wait 28 days till the goods make it from NL to UK, which is a REISS's responsibility! I literally have the end of mine when your NL team signed on the package in the depot!