Macros
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Terrible customer service if it doesn’t go to plan.
People I advise against ordering from MACROS, the delivery drivers don’t follow instruction. The instruction was to buzz our unit and if their was no response to call the phone number specified. They didn’t buzz or call and there was someone home. They left my $200.00 worth of food on the street where it was stolen from. I then spent an afternoon trying to get in contact with them through email (to which it has been over 24 hours with no response) then on hold on 2 chats for over an hour and finally got a response on one of them. They talked about sending a bung to the partnered delivery company so the driver would be reprimanded. I had to ask for a refund because there was no mention of finacial reimbursement. They said it would be escalated to the senior team. It has now been 24 hours with no communication as to my refund and again no responses on chat or from email. The company has no customer service number to call and also said thier delivery drivers are not required to call you when it is requested in the delivery instructions. Terrible company to deal with if it doesn’t go to plan. They obviously don’t value customers, they just take your money and don’t care. I have now been on hold with their chat line again for an hour and 20 mins with no response from a customer service rep. Don’t order from MACROS.