Halfords Retail
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No Money No Item
Absolute joke of a company, Ordered a baby bike seat to one store and a new bike to be built in another store. Baby seat was click and collect for next day (Sat) all in stock no issues, Bike to be built on the Sunday for 1.30pm. Called Sat to say the seat was a display model with parts missing so will have to order (No problems at this point). 3pm on Sunday heard nothing about the bike considering I could pick it up at 1.30pm spoke to the chat who said not even started building it yet, and it will be ready when its ready there short staffed. Ready when its ready?? How does that help anybody I needed it for the time I picked and paid for. Due to this issue I asked the adviser to cancel both orders, I was refunded for the bike but not the seat, I spoke to chat again on Wednesday who said its on manual order we cant cancel it will be in today. I was then called that day and told my items not on the delivery but it will be in Saturday. Its now Saturday and spoke to Chat again and told we think its in store but its not "Boxed" whatever that means and somebody will be intouch within 48 hours. What an absolute Joke and waste of my time, 2 weekends I have been trying to get out on Items I should of had last week I just want my money back to go and shop elsewhere.