Safe Journey Car Seats
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Axkid One 2
I was thrilled to buy an ex demo car seat (for my 16 month old so I can ERF until 7 years) as a new one is way out of budget. I asked immediately if the insert was included but a day later I was told the seat would be shipped and the insert would be sent separately at a later date (at my expense). I’d not be able to use the car seat without the insert. I asked for the seat to be shipped to an address in England within 10 days (explained the reason and not an unreasonable time frame) but shipping was left until last minute (a week after payment) and then I was told DPD hadn’t collected so it would never have arrived. Didn’t hear anything for a week until I chased with my address in Northern Ireland (UK) and asked about the insert again. I received a short message back saying it would be £40 for postage. After very little communication over 2 weeks whilst holding my money, all of sudden I received instant replies to my messages. I felt like I was left with little choice but to ask for my money back as I lost faith I was ever going to receive a seat that was safe to use. The customer service was really disappointing. I was being made to feel that because I had only paid £250 for an ex demo seat that I was expecting too much by asking for the insert that would make the seat safe for my 16 month old to use and was being told postage would be £40 adding to the total price of the seat when it could have been avoided if it had been sent on time. At no point did I receive an apology just a flippant ‘let me know your details so I can refund you and get the seat sold again today’. (I don’t live in Ireland, I live in the U.K. we should add - and am happy to pay postage if I choose to but since I was visiting England I thought it was reasonable to have it sent there to be able to use it during our visit and return with it (for free on the plane). How dare I try and make a cost saving in the current climate. I thought 10 days was more than enough for something to arrive with 1 day DPD but obviously too much to ask. Oh, and even if it had arrived I’d have not been able to use it as it would have been completely UNSAFE without the insert. But thanks for taking the time to reply :) )