XO HOTELS AMSTERDAM
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Poor quality hotel - Not a 4 star hotel.
Have tried to reach manager at hotel, no response despite 2 x email sent. Why is the manager not onsite at the hotel? Avoiding customers is a bad sign to begin with. While awaiting hotel response on my complaints, this is what I wrote in my 2 x attempts to get attention or compensation from the hotel: Stayed for 3 night with you, from Thursday until Sunday, 4 of us in a larger room booked. The first night of arrival, we noticed somewhat uncleaned and dirty carpet on the floor. In addition to that we noticed: No soap at the pump for washing the face. The schampoo bottle inside the shower, body&hair, the head of the pump was broken and dysfunctional. The sewage for the shower, smelled really unpleasant and strange, some weird detergent used perhaps, unsure. The toilet has zero suction on the ceiling air ventilation whole. TV the YouTube channel died the second night. I called the reception 2-3 times during this period. First night, we received few bottles of soap and conditioner. Second day, I called again, complaint about even more dirty rug not been vacuum cleaned despite the contact. Third night we notice a somewhat more clean carpet, but still no sign of working soap pump, nor working shower bottle pump, and after each bathroom visit for someone in the room, we were forced to open the room window to get away from the bad odor from toilet... I asked for compensation from staff, but they referred me/us back to manager with a request to write email instead... Why can't local managers deal with customer issues directly on the hotel?