Halfords Retail
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Signed up to the premium motoring club…
Signed up to the premium motoring club thing under false pretense in store. Was told I can cancel within 14 days no problem. Went online to cancel, then you have to reach out to customer service to cancel, then the webchat ended and the rep kindly follow up by email. Emailed them back after being told initially I'm roped on for a year then back tracked and said I can cancel after 14 days but have to pay a fee. Now after going back to them to ask for compliments process and pointing out that I was signed up in-store and none of this was explained they aren't replying anymore. Called the customer service and they said that I will have to physically go to the store to complain to the store manager. Will I have to complete a ritualistic dance in order to insight the Halfords cancellation gods after that? Will I need to sit on the next shareholder meeting? Is there a a cancellation button hidden in some remote location which I need to solve a series of clues to uncover? Shady company, shady practices