Affinity Water
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Beware of Poor Customer Service and Unjustified Price Increases.
I’ve had an incredibly frustrating experience with this company, and I feel the need to warn others. Their customer service is outsourced to South Africa, and unfortunately, the staff is poorly trained and unable to offer any real solutions. I’ve been asking why my water bill keeps increasing, despite using the same amount of water, and have yet to receive a clear answer. It’s beyond frustrating that they cannot address this issue, leaving customers like myself in the dark. I sincerely hope that competition rises in this industry to hold companies like this accountable, as it seems they’re more interested in squeezing their customers for more money than offering quality service. If you value transparency and reliable customer support, I suggest you look elsewhere.