Hyatt Hotels
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This complaint is for Hyatt customer…
This complaint is for Hyatt customer advocacy service. On 2/14 14:12pm PST, I called in to get an update on a false advertisement and price gauging complaint for my family stay at NorthStar lodge in Lake Tahoe on 12/31/2022. They price gauged during a California declared snow emergency. They increased their hotel price 20X more. During the conversation, the director lied, accused, screamed, threatened, yelled and interrupted at me over the phone from the very beginning. He didn’t even ask for my phone call reason. Therefore, I asked his permission to record the conversation, he abruptly hung up on me and blocked my phone number. I have all the email and phone log proof. I am traumatized from his horrible behavior and having a mental health breakdown from his screaming and seek for doctor help. This is extremely rude and unprofessional customer service. Never ever I will stay at Hyatt again. I tried to resolve the problem with Hyatt, but instead they screamed at me.