Nick

Mar 8, 2022

Macros delivered my food to the wrong address and will not refund or send me new meals

I've been using Macros for a few weeks. Overall the service was ok, with a few hiccups - mainly, delivering my food one building over to a neighbour that knows me and brings it to my apartment. I as wasn't happy with the service, but it was good enough. I decided to pause for a few weeks then come back to the service. Well...they once again delivered my box to the wrong address but it's nowhere to be found. The photo proof they sent of the delivery was clearly the wrong address, and their service basically just accused me a lying and is doing nothing to remedy this issue. It's now been 2 days with no action taken. To top it off...I'm already locked into the next delivery that they will probably screw up as well, so at this point they are just taking my money and not providing any product. I will take this up with the Ombudsman.