Sears Home Services
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Overpriced
The repair was quick but very overpriced. Our washing machine wasn't draining and the repairman discovered there was a sock stuck in the pump. When explaining the issue, he gave my husband the impression that he had to replace the pump and that was why it was so expensive. When we received the email invoice, we realized we were charged $300 just for 25 minutes of labor as no parts were needed. He also asked to use my husband's shop-vac so he wouldn't have to go to his truck to get his own. They advertise saying they'll waive the $129 diagnostic fee with a completed repair, but clearly that fee is just built into the repair cost.