Halfords Retail
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Bad customer service
Terrible experience at Slough Halfords today. When collecting my online order in store I was given the wrong item, a left hand mirror instead of a right hand mirror. The man fitting the mirror swapped it for another and stated it's likely the same price. But during the fitting outside, i was told inside at the till that it was more expensive as it was 'anti glare' mirror which i wasn't made aware of. When I returned to my vehicle I discovered my mirror was installed bent. The man who fitted my mirror was busy working on another vehicle at the time and I had no time to wait so had to leave. Also, I queued for a while at the till to pay the difference, however when another customer just ignored the queue and went straight to the till. The man on the till proceeded serve him without informing him there are other customers waiting and to join the queue. Overall very disappointing.