RedBox Rx
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I was notified that my order was…
I was notified that my order was delivered and what time it was delivered. When I returned home, there was no box and I looked at my ring camera footage and it showed that no one had delivered anything at that time or even near that time. I called customer support and was told that they would not issue a refund or a new product until they filed an inquiry with USPS, which could take up to a month. A MONTH. I asked to speak to a supervisor or a manager who was empowered to issue a refund or replacement and not only did the Customer Service rep refuse to do that but she would not give me the name of the supervisor or manager so I could email or follow up myself. Bad customer service you guys! Send me a replacement and deal with usps on your own (instead of saying that you can’t trust my report or telling me I needed A POLICE REPORT lol). Or require a signature when you deliver so you have proof of delivery. I’m never ordering from you again. And I’ll def tell everyone I know. ETA to the company’s reply below: NO the customer service rep did NOT reach out to me depite my repeated calls and emails. I have had no responses and no progress has been made. I would have opted for Fed Ex if I’d been given that option. Please REDBOX RX, refund my money. I don’t think you’re doing anything to resolve this. Black market lash serum isn’t a big problem on the mean streets of LA! ETA 2 I don’t care what they say below, no one has reached out to me. NO ONE. And because I only have the FIRST name “Mary” to contact, I cannot reach out to my case manager myself (“I’m sorry ma’am, we have many Marys.”) What if, instead of communicating with me HERE, you just went ahead and resolved the issue? Or emailed me? Or sent me a message on your portal? Or called me? OR ANYTHING HELPFUL TO ME, THE CLIENT, AS OPPOSED TO DOING DAMAGE CONTROL HERE?