Reiss
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Slow delivery, non-existent returns process
I ordered a shirt and chinos through Reiss international. Absolutely terrible service. The whole process started badly with a 3 week delay and numerous emails to the customer services team to find out where the order was. Don't even think of calling. I tried several times and got passed around between 8 assistents from Next Retail who didn't have a clue about how to resolve a very simple request. Currently in the process of returning an item which was the wrong size. First they tried to organise their own courier (which seemed to be extremely difficult for them), then they told me to organise my own(!). The return address they provided was wrong and the item was returned, so they are now in the process of trying to organise another courier of their own. This has now been going on for 3 months.. Extremely dissapointed with the service from Reiss. Would not recommend online ordering from this company. It has been a painful experience.