Aegean Airlines
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Worst customer service - BEWARE
By far the worst customer service experience I have had with any airline, and I will never fly with them again. Flights were consistently late, and towards the tail end of our trip, we encountered an engine issue with the plane. That isn’t their fault, but the subsequent handling of the event is the issue. We sat on the tarmac for hours, missing our connecting flight, which resulted in us being stuck in the Athens airport for 10 hours until the next flight. There was zero communication on what was happening, no one at the airport could help, and customers had to discuss amongst themselves any tidbits of knowledge then gleaned by trying to call customer service. After it all, we are legally owed credits due to the impact to our travel, and I have still not received that money months later. They are slow to respond, do not want to help at all, and are generally useless - never taking ownership of any issues. Avoid them.