Sears Home Services
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Sears uses AI to schedule
Sears uses AI to schedule. After scheduling 10 days in advance for a refrigerator repair, I was texted at 2:00 (after waiting all day - no phone calls at any point), that my appointment was cancelled and directed to choose another day. You cannot find any live person to speak with. The technician arrived for the rescheduled appt but couldn't fix the problem, he ordered a part. At the next appointment (#3 now), the technician installed the part to correct my ice maker issue; but it did not correct it. Again, I could not speak with anyone but had to reschedule another appointment, AND, the virtual assistant explained that I would have to pay another "diagnostic fee". So I took ANOTHER day off of work, waiting for a technician, only to get a text at 10:30 a.m. stating my appointment was cancelled and select another appointment day. No where could I find a number for a live customer service person. And I sit here waiting for a technician on my 5th day off of work. I will NEVER use SEARS again.