VIVID
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Vivid experience
Vivid are a most appalling company, my mother a vulnerable pensioner on Attendance Allowance has been without access to her toilet and bathroom for 24 hours. Medical conditions which necessitate access at short notice, a rather unpleasant and completely uncaring employee called Debbie laughed at the situation and seemed to find it funny. Debbie hid behind Vivid's utterly reprehensible 24 hour response time, shame on such awful values and behaviour. As a follow up to the above review, Vivid did resolve the situation that evening which was quicker than they had initially said. Are more caring and positive response on the telephone would have avoided so much stress