Sears Home Services
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The Original Phone estimate was a sly low-ball stunt
The estimate given over the phone and the actual bill were about $175 apart! I certainly realize the technician has to determine the precise issue, however I accurately explained the problem with my washer to the agent and was correct in my personal assessment. The representative gave me the average cost for such a repair which was less than labor charges alone! I have since learned that is common practice to low-ball potential clients and that many customers have complained so how their rating doesn't reflect this flaw is a mystery to me. I must say though, that the technician was fantastic. He showed up promptly with prior notice, was informative, and seems to have done a thorough repair. Only time will tell, but I feel very comfortable with his work at this time.