Avec Car Rentals
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The experience was far below any…
The experience was far below any acceptable standard at Istanbul Airport. Upon arrival to pick up the car, I found your employee at the counter to be both unpleasant and rude. He took my two credit cards and held them in front of his screen for several minutes. After several attempts to use the cards, he claimed they were blocked and could not be used to pay the remaining 700 euros. When I asked to cancel the entire booking so that another person in my party could book again and pay with their credit card, he informed me that this was not possible and that the price would now be over 1000 euros. As a result, we went to Europcar, where we immediately got the same SUV for 600 euros. My credit cards still did not work there either. While we were waiting, I received a call from my banks in Norway. They had blocked the cards because your employee had attempted to withdraw over 27,000 NOK, equivalent to 2400 euros, from each card. In total, there were attempts to withdraw 4800 euros, which is completely unacceptable. I was extremely upset and went back to the AVEC counter. After five minutes, the employee was gone, and another employee who was there pretended not to speak English, even though we had heard him speaking English earlier. My banks in Norway have now reported the case and forwarded it to the Turkish police. Because of this attempted theft, my biggest challenge now is that I am on vacation without any functioning bank cards, as both are blocked. Had I not traveled with others, I would not have been able to continue my vacation. Thank you for the extremely poor service experience and for ruining my entire vacation. I now have no access to my bank cards and therefore cannot buy anything due to your actions.