Vivid Melbourne
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AVOID VIVID MELBOURNE! Poor Quality Jacket and No Response to Refund Requests
I ordered the BRUCE Pilot Jacket (Order #3613, delivered July 23, 2025) based on Vivid Melbourne’s claims of a “timeless craft” with “ultra-soft premium faux fur,” “high-grade materials,” a “premium quality belted waist,” “sturdy front closure,” and covered zips. The website promised a stylish, durable jacket inspired by vintage aviation designs. However, the jacket I received is nothing like the description or photos. The main opening, sleeve, and side pocket zips are exposed, not covered as advertised. The belts at the waist and collar are cheap and flimsy, far from “premium quality.” The overall craftsmanship is poor, lacking the warmth and structure promised. Under their 60-day money-back guarantee, I emailed Vivid Melbourne on July 24, 2025, directing my complaint to their Support team, and requested a full refund to my VISA card, and also posted my complaint on their “Contact Us” form on July 31, 2025. Despite their Terms and Conditions promising a response to inquiries within one business day and complaints within 14 days (Article 14), I have received no reply as of August 13, 2025. This is unacceptable and matches other Trustpilot reviews reporting non-responsive customer service and low-quality products. I strongly advise against purchasing from Vivid Melbourne. Their misleading advertising and failure to honor refund policies have left me no choice but to pursue a VISA chargeback and file a complaint with consumer protection authorities. Save your money and shop elsewhere.