TUI Cruises
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Cruise on Marella Discovery 2 may 2024.
Cruise on Marella Discovery 2 may 2024. Staff very friendly & helpful ,food good. The only thing I would advise through experience is that it seems that those who book excursions through TUI get priority when disembarking. On our 4 th day I had booked train tickets and entrance tickets for Herculaneum, planned it all so timings would get us back on board in time for departure, went to reception to find out when the shuttle bus would arrive to get to port entrance as were we were docked you could not walk ,only to be told we could not disembark until all the buses had gone for those who had brought excursions with TUI about 10 in total. So any independent passengers were kept on board & couldn't leave as in their words they have priority. I was disgusted in being treated as a second class passenger only because I did not book with them on one of their organised trips. So the long & the short of it we didn't make the train and therefore didn't get to see Herculaneum as any later train caught would not have given us much time to sight see as we had to return to the ship bay 4 o'clock ish so I wasted my money and when I complained to TUI I was told I should have booked an excursion as they are a priority and that because reception on the ship did not record my complaint then they are not obliged to refund any losses, I was told that a separate gangway should have been available to independent travellers but at no time did this happen.