TopCar
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This company does not care about its clients one bit
We booked a rental car through DoYouSpain with Top Car. Our flight arrived in Tenerife 10 minutes late. I had booked a late arrival and pick up (1am) and they had my flight number. As soon as we landed I called but was unable to get through to DoYouSpain or Top Car's phone number (which shuts down after about 10.30pm, apparently, so be warned). When we arrived at Top Car's office, it was closed. We had to pay 185 euros for a taxi to our holiday home on the north side of the island, and then I spent 3.5hours on a bus to return to the airport the next day to collect the car. DoYouSpain offers zero apology and we were told we could not claim a refund for our taxi ride with them or Top Car. 10 minutes! And the company had our flight details and I'd noted our flight arrival time, as requested, clearly. It ruined the first part of our holiday and cost us a huge amount of money. The flight arrival details were clear enough. My advice to anyone using either company is book an hour later than you plan to arrive - don't be fooled by their application form into writing the FLIGHT arrival time. These people don't care in the least about the implications of their actions to their clients. Nor do they give a damn about your opinion after the event.