Amber Electric
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Absolutely the worst customer service
Absolutely the worst customer service. Company has grown too quickly. If you call the customer service line it simply states they do not have capacity to assist. No option to hold. Amber has sent multiple emails that show the representatives have not read the prior correspondence. The emails make no sense and it’s incredibly frustrating to go back to square one each time. Had a smart metre installed in December and it’s still not functioning 3.5 months later despite constantly requesting updates. Amber cares very little once you have signed up. Just to add, I’ve emailed the complaints team on at least 5 occasions and this has resulted in absolutely nothing being done.