Warner Leisure Hotels
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Customer service is just terrible and…
Customer service is just terrible and do not want to help. We booked a 3 day stay on line using a Blue light discount and a discount warner offer of free vouchers and a bottle of prosecco on arrival, All good, good price and was looking forward to it. I then decided it would be good to upgrade the room . Contacted the on line chat and the lady was really help full and upgraded the room for us and we paid the slight extra, She said nothing would change apart from the room upgrade. All sorted. I then got the confirmation back to confirm and the warner deal had been removed. I tried customers service on line, called direct and I was told its not possible to have to discounts given and it cant happen on a booking. I said this was untrue as the original booking showed it all. By the end the lady agreed it was a error at warner but nothing they could do . I cant see how they can agree a deal, you pay for it and then they just take it off. Considering it was Warners error the attitude of customer service was terrible. Have emailed customer service but still nothing back from them. This really made us want to cancel and never use them again. We did go the Cricket St St Thomas hotel and had a really nice time. The staff and entertainment was great. We do plan to go another one but just if anything goes wrong customer service is so unhelpful.