Reiss
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Shambolic Ordering and Delivery
Ordered an expensive coat over a week ago. The item was delivered to Next, when I arrived at Next they tried to give me someone else order. I waited an hour for them to locate it which they couldn’t. Whilst they couldn’t locate it in store I received an email from Reiss telling me I had collected it. I went home empty handed and Next telephoned to say they had found it in the managers office. Returned back to Next to collect that same day and on opening the Reiss parcel the Reiss coat had XXL tags on it but the label inside said XL. Next ordered it again on their system to arrive at my home address the next day between 10am and 6pm. I waited in all day and it did not arrive. Now on both the Reiss and Next site the coat is not available in XXL but they have still taken the £300 out of my account.