VIVID
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Ridiculously Hard To Contact Anyone
Vivid make it ridiculously hard to contact them. They faked a customer survey to justify removing the ability to email them. You cannot email them. They purport to have a WhatApp service, but that is limited to two types of enquiry—ASB or Rubbish. If you select ASB you're given a list of website pages to read. You can't realistically call them by phone either—40 min waits are the norm. With all this said, they will publicly (and with a straight face) tell you they're fully on board with 'accessibility'. That's simply a bare faced lie. If I need to contact them I have to write a physical letter and post it to them. However, that is a one-way messaging service as they will not give you a direct telephone or email to reply with—you have to write and post yet another physical letter.