Reiss
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Awful returns process
Returned four items to my nearest Next store (a 50 mile round trip!), I have received a refund for three of the items. Flagged via their Whatsapp service that an item was missing off the return (my receipt from Next confirms it was returned and the total refund amount), and they confirmed it would be rectified/order marked as returned. There has been no change on my online account, nor any sign of the additional refund of £100 three days on. I should not have to deal with customer services this many times to get a complete refund, when I as the customer have done everything correctly. ETS: finally received my refund having used the live chat feature, and a follow up chaser, some nine days after returning the item.