T Cannon

Apr 15, 2024

ASAP didnt mean quick

I booked an ASAP (within 30 minutes for collection and delivery), and the tracker said it would be collected in 20 minutes and would take less than 15mins to be delivered thereafter. It got to 27 minutes and I called the number on their website as the tracker was not updating. The person who answered gave the collection driver a call and then informed me the driver had broken down. They said they would allocate another driver but that took another 30 minutes and the parcel arrived too late. If I had known the original driver wasn't going to make it and the new driver would take that long, I would have preferred a refund and I'd have sent someone in a taxi to deliver the parcel.