Sixt
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My experience with Sixt @ BGY:
My experience with Sixt @ BGY: I had a reservation (9707149052) at Bergamo Airport for 9 days from 26 January 2023 for a VW T-Roc or similar SUV (CFMR class) for 271,38 EUR. All other rental companies had significantly smaller prices for that period but I chose Sixt because I thought they have better/newer cars and a solid image on the market. After inital check-in, the rep from Sixt told me that VW T-Roc is actually a Citroen C4. According with SIPP code - CFMR is Compact SUV Manual drive. Obviously, I kindly declined his “offer” since Citroen C4 is not a SUV. The rep was becoming a little bit nervous and switched the Citroen C4 with an Opel Mokka. At payment procedure the rep asked for a card to pay for the rental & deposit and I offered my personal credit card. He returned the card telling me that it was declined. Luckily I had available 2 other personal cards and 2 company cards. He took every one of them and returned as declined without any proof / POS slip of statement. Should be mentioned that every credit card or debit card was active, and the balance was between 3x and 10x the amount needed to be charged. All this started to become pretty strange because my credit card was 100% functional and working at shop next to Sixt few moments before. I proposed to pay with same card/cards via ApplePay or Gpay. The rep declined stated that Sixt procedure doesn’t accept ApplePay or Gpay. The rep proposed that one of my friends should pay for the rental and he will add him as secondary driver with no cost added to reservation. It wasn’t the nicest thing to ask a friend but because our family was already the one who delayed all the others in the whole group due to our rental issues, I accepted. Everything went well, payment went through well even though my friend had the same card type as mine :). Finally we arrive in the parking with the key, the Opel was pretty new, so we put all bags inside and from this point everything started to become even more strange: I turned on the ignition and an abnormal noise started. The car had the pressure plate from the clutch broken (you can hear the noise in the video which is abnormal for a petrol car). In this case, it is unknown if you can drive 1 m or 200 km after which you cannot move. It was incredible at that point. Just imagine if you were in my position, and didn’t have the knowledge that the car had that issue. I videorecorded the problem in Sixt parking and returned to Sixt counter with the proof. They didn’t recognise that it was something premeditated but they changed the car with another one - VW Tcross (smaller car). Till I returned to the parking the Tcross was already there. I started to move the luggage from the Mokka to the Tcross and in the meantime another rep from Sixt took away the Mokka’s key and 2 big suitcases remained captive in Mokka’s trunk. Another trip to Sixt counter to find the second rep for retreiving Mokka’s key. After 6 hours of 1st day of the trip I was finally leaving BGY with a smaller, but functional car. Everything went well, I returned the car to Sixt on 3rd February with no incidents. Few days later when the bill came to my friend's e-mail, everything became clear that the rep of Sixt double scammed me: 1. He canceled my booking (9707149052) and made another booking (9502843504) with a different amount to be charged: 321.21 EUR vs. 271,38 EUR (for the initial booking of a different (inferior) class car- CDMR which is Compact 4/5 and not SUV like CFMR which is Compact SUV Manual drive). 2. He also tried to give me a broken car (Opel Mokka), which if I wasn’t aware of the technical problem and I would have left the parking, it would have failed 100%, ruined my vacation, and probably would have resulted in a long law suit in which Sixt would have requested to pay for a repair that I didn’t cause, and my counter claim for Sixt to pay me for a failed vacation. In the end, I lost 1/2 day of my vacation and 50 EUR but I was lucky to lose so little for finding out that Sixt endangers the customers so easily and yet so badly. Everything I stated above is clear in the invoice number: 3002969654. I did contact Sixt support but as expected, I didn’t obtain even the phone number or email of the BGY branch. No such information is available for the customers :). All the documents and proof will be sent to Sixt headquarters, to local authorities, but I also wanted to share all of this information with all potential customers of Sixt, so they are better informed. Due to all these scams, for me, Sixt will only exist as a memory from now on.