Sears Home Services
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Sears technicians unprofessional and unreliable
I used sears home services for my washer repair. Several things went wrong with my service request. The first technician misdiagnosed the problem and ordered the wrong parts. The second technician came and said the first technician ordered the wrong parts so he ordered another set of parts. Beyond that, it was a struggle to get another technician to come and install the newly ordered parts. The first schedule, the technician just did not show up. Sears provides a wide window for their services from 8 AM to 5 p m. I waited all day and received a text message at 430 pm that the schedule had been moved to the next day. The next day, the technician called me at 330 PM and said he will arrive at 430 p m. My wife was with my son at PT. I called my wife and asked her to return home just to meet the tech. 20 minutes after my wife had already made it home, the tech texted and said he couldn't make it anymore. And that the appointment has been moved to tomorrow. I tried reaching out to this tech, but he would not pick up his phone or respond to my texts. Sears home services has been so unprofessional and unreliable. If I can help it, I will never use them again. Fourteen days and counting and I still do not have my washer repaired.